Our comforting conviction that the world makes sense rests on a secure foundation: our almost unlimited ability to ignore our ignorance.
… Daniel Kahneman1
How you actually make decisions will surprise you. The vast majority of intuitive decisions we make everyday as individuals and as teams are driven by nonconscious mental and emotional processes. Unless we have the courage and humility to learn about, leverage, and mitigate these processes to make better decisions, we will be vulnerable to “our almost unlimited ability to ignore our ignorance.
In 1998, Melanie Tervalon and Jann Murray-García published a groundbreaking article1 that challenged the concept of “cultural competency” with the concept of “cultural humility.” Cultural humility is committing to lifelong learning, critical self-reflection, and personal and institutional transformation. Accepting cultural humility means accepting that we can never be fully culturally competent. Cultural humility is the foundation for establishing trust and respectful relationships, and for managing differences and conflict. Cultural humility means